Negative Invoices

If you find yourself having to refund something that is already made into a receipt then you must issue a "Negative Invoice"

There are 2 ways to do this:

1. Negative Line item

  • Create a new extra with a 0 value
  • in the folio apply a discount to this extra with the correct amount
  • refund the payment in equal amount
  • create the invoice/receipt

Add discount to extra:

Refund the guest

2. Modify Room Price (Fastest Way)

You can simply modify the room price for the discount amount and we automatically create the negative line item.

  • Edit the room booking price
  • Negative line item created in folio
  • Refund the guest

Warning: If you have any exclusive taxes or complicated tax setup test this method to see if correct before using in practice. For most tax setups with simple VAT it works well.

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